Comp Agents - the computer & I.T. specialists

COMPrehensive Maintenance Plans

Reduce expensive downtime, unexpected service call charges, and workflow interruptions with a maintenance plan. You also get priority service at an affordable monthly rate. It's like having your own I.T. department at a fraction of the cost. Unlike an individual "computer person", with Comp Agents you will benefit from a staff of resources, vast ideas, time and money saving recommendations, and combined knowledge of over 10 years.

What is a maintenance plan?

A maintenance plan is a service strategy designed to remove the headache of owning and maintaining your business computer system. Unlike other I.T. vendors who come to you when systems go down, COMPrehensive Maintenance Plan is a pro-active service system that assumes the role of an I.T. department for your business.

Who needs a maintenance plan?

Any small to medium-sized business up to 50 computer users, that does not require a full-time technical support staff.

Ten Reasons Every Small Business Needs Regular and Proactive Server and Workstation Maintenance:

   1. Microsoft critical security updates need to be applied at least once a month
   2. Firewall, virus and spyware protection needs regular review and management
   3. Daily use of servers and workstations by office staff can create random network issues
   4. Management of back-up status, data selected and data testing is critical to data recovery
   5. Proactive server and workstation standardization minimizes problems
   6. Management of hard drive resources prevents storage issues & server crashes
   7. Analysis of server event logs can identify issues before they create network problems
   8. Regular optimization of server(s) and workstations to increase speed and efficiency
   9. Proactive maintenance provides real peace of mind that someone is regularly caring for your network
10. Predictable monthly budget and support minimizes financial and technical surprises

Regular and systematic network support in the past has not been the norm among small companies because they typically didn't know it was necessary. Because of this, small businesses believe that all they need is for someone to help them "fix" what isn't working right. They assume that the "break-fix" computer support model is how support for computers and networks is supposed to be, when in fact it is not. This in turn leads to doubt, confusion, and frustration with computer service technicians.

Though most "computer service" companies or individual technicians offer only a "break-fix," reactionary style service, Comp Agents offers a proactive and predictable computer network maintenance plan to maintain your computer systems, called COMPrehensive Maintenance Plans.

What is covered?

We will diagnose, repair or replace all hardware, resolve all network-related problems, and install all necessary software along with the latest security patches and updates for your operating system. We will also run a full system scan for viruses and other harmful software to keep your computers, workstations, and servers up-to-date and safe. Our trained specialists will effectively and efficiently troubleshoot and resolve your issues, to get systems operational in the shortest time possible. We understand that time is of the essence and the longer your employees are unproductive, the more it costs you.

These support plans are ideal for preventative maintenance, general computer support, network administration and enhancement consultations.

We offer a variety of plans to fit every type of budget. You will agree with the rest of our satisfied clients, that our rates are some of the best in the industry.

Based on our clients' needs, our Maintenance Plans can include the following:

2 and 4 Hour Emergency and Service Response
On-site Support - (From your office)
Complimentary Remote Access Support - (Via Broadband Internet Connection)
Complimentary Phone Support - (24-Hour Support for Client Only with a Maintenance Plan)
Complimentary Chat & E-mail-based support
Our unique "System Tune-Up Service"

Clients with our Maintenance Plans enjoy the following benefits:

Faster, prioritized response time - contracted clients of Comp Agents are guaranteed 4 hour response time for any emergency service call
Scheduling priority - contracted clients of Comp Agents will have their service always scheduled ahead of non-contracted clients
Stability - when Comp Agents services your company on a monthly basis; we will provide hardware and software standards which make your environment easy to manage
Dependability - your company can depend on Comp Agents to provide top notch I.T. support as well as keep your company’s network always up and running
Extended Service Hours - after hours and weekend services are provided to clients with maintenance plans only. (e.g. M-F after 5P.M. and/or weekends.)
Courtesy discounts on both services and hardware (e.g. custom-built systems, parts and accessories)

COMPrehensive Maintenance Plans 2008 PDF Brochure

*NOTE: You will need Adobe Acrobat in order to view our brochure.

Please contact us right now and find out all the services you will receive when you sign up for a Maintenance Plan. Start saving money on your I.T. services and at the same time protect your I.T. investments. To contact us via email, please write to info@compagents.com or you also have the option of calling us at 323.469.9081.